About Our Practice

 

Appointments

 

Consultations are by Appointment.

  • Medical emergencies will always be given priority.
  • Every effort will be made to accommodate your preferred appointment time and doctor. 
  • Urgent Appointments are always seen on the day of request.  Unfortunately we are unable to guarantee you will see your usual GP. We will fit you in with which ever Doctor is the least busy or best able to see you at the time of your arrival. 
  • Please advise reception staff when booking if you require an extended appointment time or if more than one family member wishes to see the Doctor.
  • Please notify us if you are unable to attend an appointment well in advance so someone else can see the Doctor. 
  • We are taking New Patients.  New Patients need to bring Medicare Card, Pension/Health Care Card, Student Cards and photo ID. You can complete the New Patient Form prior to your appointment. Fees.

After-Hours
In the event of a medical emergency, please phone 000.
When the surgery is closed, patient care is provided by the National Home Doctor Service
Please phone 137425 after 6:00pm on weekdays, after 12 noon on Saturday and all day Sunday and Public Holidays.

 

Follow Up Appointments/Results 

Please make a follow up appointment with your doctor to discuss any results as we do not give results over the phone. 

 

Prescription Renewals 

Please make an appointment with your doctor to renew any prescriptions as we do not do renewals over the phone. This practice does not supply benzodiazepines, Valium or other restricted drugs to new patients.

 

Telephone Calls to Doctors
Most health issues are best dealt with during a consultation.  Our doctors do not usually take direct phone calls.  For urgent matters, please contact reception.

 

Email Policy

Communication with patients via electronic means is conducted with appropriate regard to privacy.  Email is not a preferred method of communication due to the risks associated with personal information being intercepted by a third party.

 

Reminders
We may send you reminders regarding health services appropriate to your care. Please advise us if you prefer to opt out of this service.

 

Home Visits                 
Home visits may be arranged for regular patients at the treating doctor's discretion. 

 

Interpreter Service

Should you require the services of an interpreter during a consultation, please tell the receptionist when making the appointment for you or your family member or phone 1300 131 450 for a telephone translator service. 

 

Complaints
We are always open to improving our services and will respond to any complaints or suggestions as soon as possible. If you are unhappy at any time, please speak to your doctor, the practice manager or send to us in writing or via email: reception@harmonyhealthmedical.com.au.  If your complaint is not resolved at the practice you can contact: The Office of the Health Ombudsman, PO Box 13281 George Street, Brisbane Qld 4003, Call: 133 OHO (133 646),  web: www.oho.qld.gov.au,  email: info@oho.qld.gov.au