About Our Practice

 

Appointments
Every effort will be made to accommodate your preferred appointment time and doctor. 
Medical emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay.
If you require an extended appointment for more complex problems, please discuss with the receptionist when booking.
Please notify us if you need to change or cancel your appointment, so we may offer your time to another patient.

 

Follow Up Appointments/Results 

Please make a follow up appointment with your doctor to discuss any results as we generally do not give results over the telephone. 

 

Home Visits                 
Home visits may be arranged for regular patients at the treating doctor's discretion. 

 

After-Hours
In the event of a medical emergency, please phone 000.
When the surgery is closed, patient care is provided by Chevron After Hours Service. 
Please phone 07 5534 3633 after 6:00pm or 07 5532 8666 after 10:00pm.

 

Prescription Renewals

For continuity of care and potential medication changes, please make an appointment with your doctor to renew any prescriptions as we generally do not do renewals over the telephone. 

 

Reminders
As our practice is committed to preventative care, we may send you reminders regarding health services appropriate to your care. Please advise us if you prefer to opt out.

 

Interpreter Service

Should you require the services of an interpreter during a consultation, please tell the receptionist when making the appointment for you or your family member or phone 1300 131 450 for a telephone translator service. 

 

Telephone Calls
Most problems are best dealt with in consultation. If you feel you need to speak to the doctor, please telephone the surgery and the doctor will be advised of your call as soon as possible.  A return call will be made from either the doctor or from the receptionist.  If you wish to communicate via email, please send your email to reception@harmonyhealthmedical.com.au and your message will be forwarded to the appropriate person.

 

Complaints
If you are unhappy with our service at any time, please speak with your doctor or ask to speak with the practice manager.  Alternatively, we will respond to any issue addressed to us in writing. We are always open to improving the service we provide and will respond to any complaints or suggestions as soon as possible. A suggestion box is also located in our waiting room. If your complaint is not resolved at the practice you can contact

The Office of the Health Ombudsman 
PO Box 13281 George Street
Brisbane Qld 4003

Call: 133 OHO (133 646)

 

web: www.oho.qld.gov.au

 

email: info@oho.qld.gov.au

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